Terms and Conditions

Welcome to NutraXcel Healthcare Private Limited.
By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Information

This website is operated by NutraXcel Healthcare Private Limited, located at:

C-580, C Block, Sushant Lok–1,
DLF Q.E., Gurgaon, Haryana – 122002
Email: support@nutra-xcel.com

By using our site, you confirm that you are at least 18 years old or are using the site under parental supervision.

2. Use of the Website

You agree not to misuse the website in any way, including:

  • Attempting to interfere with the website’s security features

  • Using the website for unlawful activities

  • Sending false information or fraudulent orders

We may restrict or terminate access to the website for any misuse.

3. Products & Descriptions

We aim to provide accurate product descriptions and images.
However, there may be minor variations in packaging or appearance due to manufacturing updates.

Products sold on this website are health supplements and not intended to diagnose, treat, cure, or prevent any disease.
Always consult a healthcare professional before use.

4. Pricing & Payments

All prices listed on our website are inclusive/exclusive of taxes (as applicable).
We reserve the right to:

  • Modify prices

  • Change discounts or offers

  • Update product availability

Payments must be completed before order processing.

5. Shipping & Delivery

Delivery timelines may vary depending on your location and courier service.
While we aim for timely delivery, NutraXcel is not responsible for delays caused by:

  • Courier issues

  • Incorrect shipping details provided by the customer

  • Unforeseen circumstances (weather, strikes, etc.)

6. Returns, Refunds & Cancellations

We offer returns or replacements only for:

  • Wrong product received

  • Damaged product received

  • Manufacturing defects

To request a return, the customer must contact us within 48 hours of delivery with proof (images/video).
Refunds are processed only after inspection and approval.

Opened, used, or tampered products are not eligible for returns.

7. Liability Limitation

NutraXcel Healthcare is not liable for:

  • Any side effects arising from misuse or overconsumption

  • Allergic reactions due to unknown sensitivities

  • Consequential damages from using the website or products

Use the products responsibly and follow recommended dosages.

8. Intellectual Property

All content on this website—including text, images, logos, labels, and designs—is the property of NutraXcel Healthcare Private Limited.
Unauthorized copying or reproduction is strictly prohibited.

9. Privacy Policy

Your personal information is handled according to our Privacy Policy.
By using this site, you agree to the collection and use of your information as described.

10. Changes to Terms

NutraXcel may update or modify these Terms & Conditions at any time.
Continued use of the website means you accept the updated terms.

11. Contact Us

For any questions or concerns:

NutraXcel Healthcare Private Limited
C-580, C Block, Sushant Lok–1
DLF Q.E., Gurgaon, Haryana – 122002
Email: support@nutra-xcel.com