Privacy Policy

At NutraXcel Healthcare Private Limited, we are committed to protecting your personal information and ensuring a safe and secure shopping experience. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you place an order or register on our site, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

  • Payment details (processed securely through payment gateways)

b) Automatically Collected Information

When you browse our website, certain data may be collected automatically:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Provide customer support

  • Improve website experience

  • Send order updates & notifications

  • Detect fraudulent activity

  • Provide personalized recommendations and offers (if opted in)

3. Sharing of Information

We do not sell your personal information.

We may share your data only with trusted third parties, such as:

  • Courier partners (for delivery)

  • Payment gateway providers

  • Analytics and marketing tools

  • Website hosting and security services

All partners are required to protect your information.

4. Payment Security

We never store your card details.
Payments are processed securely through trusted third-party payment gateways using encryption and compliance standards (PCI-DSS).

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website performance

  • Identify returning visitors

  • Save cart items

  • Track analytics

You may disable cookies via your browser settings, but some features may not function properly.

6. Data Retention

We retain your information as long as necessary to:

  • Fulfil orders

  • Provide customer support

  • Meet legal requirements

You may request deletion of your personal data by contacting us.

7. Your Rights

You have the right to:

  • Access your stored personal data

  • Request corrections

  • Request deletion (where legally allowed)

  • Opt-out of marketing emails

  • Withdraw consent at any time

To exercise your rights, email us at support@nutra-xcel.com.

8. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.

9. Protection of Minors

We do not knowingly collect data from individuals under 18.
If you believe a minor has submitted information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy, reach out to:

NutraXcel Healthcare Private Limited
C-580, C Block, Sushant Lok–1
DLF Q.E., Gurgaon, Haryana – 122002
Email: support@nutra-xcel.com